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Privacy Policy

Last updated: December 23, 2024

Introduction

At Streamanager, we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our Service.

Our Privacy Commitment:

  • • You own your data
  • • We use your data only to deliver the features you signed up for
  • • We respect platform terms and legal requirements
  • • We give you control over how your data is used

1. Information We Collect

1.1 Information You Provide

  • Account Information: Name, email, phone number, business name
  • Business Profile: Address, website, social media links, business description, services, keywords
  • Content: Videos, images, text, and other media you upload
  • Payment Information: Processed securely through Stripe (we do not store full payment card details)
  • Platform Connections: When you connect third-party accounts (Google, YouTube, social media)

1.2 Information We Collect Automatically

  • Usage Data: How you interact with the Service, features used, time spent
  • Device Information: IP address, browser type, operating system
  • Performance Metrics: Video processing times, upload success rates, stream health

1.3 Information from Third-Party Services

  • Google Places: Business name, address, phone, category, hours, reviews (as permitted by Google's API terms)
  • Social Media: Profile information, follower counts (as permitted by each platform's API terms)
  • Website Scraping: Publicly available information from your website (respecting robots.txt)

2. Our Truth Source Architecture

Streamanager uses a multi-layer data architecture designed for ethical, compliant content generation:

Company Truth Source (CTS) - Your Private Profile

All your business information is stored in a private Company Truth Source that is used exclusively to generate content and manage channels for your business. This includes your business identity, messaging, connected integrations, and performance metrics.

Privacy: Your CTS data is never directly exposed to other accounts or used to train public models without your explicit consent.

Category & Subcategory Truth Sources (CatTS/SubTS)

We maintain aggregated, non-identifying knowledge bases for different business categories (e.g., "Home Services", "Restaurants") built from:

  • Curated domain expertise from industry research
  • Aggregated patterns from many businesses (only when allowed and anonymized)

Privacy: These sources contain NO identifiable business information - no names, addresses, exact copy, or anything that could identify a specific business.

Global Truth Source (GTS) - Platform Intelligence

Cross-category patterns and statistics that make Streamanager smarter overall, such as:

  • Content format performance trends (e.g., "short videos perform well on mobile")
  • General engagement patterns (e.g., "posting frequency impacts reach")

Privacy: Strictly aggregated, non-identifying data. Cannot be reverse-engineered to identify individual businesses.

3. How We Use Your Information

3.1 Primary Uses (Always Allowed)

We use your information to:

  • Provide and improve the Service
  • Generate personalized content for your business
  • Manage your 24/7 livestreams
  • Sync with Google Business Profile and social media platforms
  • Process payments and manage subscriptions
  • Send service notifications and updates
  • Provide customer support

3.2 Optional Uses (Requires Your Consent)

With your explicit consent, we may:

  • Improve the platform: Use aggregated, anonymized patterns from your CTS to improve Category/Subcategory Truth Sources
  • Train models: Use anonymized data to improve AI content generation (more restrictive than aggregated learning)

You can control these settings in your account preferences at any time.

4. How We Share Your Information

4.1 With Your Direction

We share your content with third-party platforms when you explicitly connect and authorize them:

  • YouTube (for livestreaming and video uploads)
  • Google Business Profile (for posts and updates)
  • Social media platforms (Facebook, Instagram, LinkedIn, X, TikTok)

4.2 Service Providers

We work with trusted third-party service providers:

  • Stripe: Payment processing
  • AWS: Cloud hosting and storage
  • Mux: Video processing and streaming

These providers only access data necessary to perform their services and are bound by confidentiality agreements.

4.3 Legal Requirements

We may disclose information if required by law, court order, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Investigate fraud or security issues

What We Never Do:

  • ✓ We never sell your data to advertisers or data brokers
  • ✓ We never share your specific business content with competitors
  • ✓ We never use your private data in ways prohibited by platform terms (Google, YouTube, etc.)

5. Data Retention & Deletion

We retain your information as long as your account is active or as needed to provide services.

Account Deletion

When you delete your account:

  • Your Company Truth Source (CTS) is permanently deleted within 30 days
  • Uploaded videos and content are removed from our servers
  • Aggregated, anonymized data in Category/Global Truth Sources remains (as it cannot identify you)
  • Some data may be retained for legal compliance (e.g., transaction records for 7 years)

6. Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal information
  • Correct: Update or correct inaccurate information
  • Delete: Request deletion of your account and personal data
  • Opt-Out: Disable data usage for aggregated learning or model training
  • Export: Download your content and data

To exercise these rights, visit your account settings or contact us at [email protected]

7. Data Security

We implement industry-standard security measures to protect your information:

  • Encrypted data transmission (HTTPS/TLS)
  • Encrypted data storage
  • Access controls and authentication
  • Regular security audits
  • Employee confidentiality agreements

No method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children's Privacy

Streamanager is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. By using the Service, you consent to this transfer. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top of this page indicates when the policy was last revised.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us:

Streamanager, Inc.

Privacy Officer

4295 Arville St

Las Vegas, NV 89103

Email: [email protected]